The Opportunity

Techdoz is committed to being a company of the highest quality in every aspect of the business. We are on the search for a Full Time IT Support Technician Level 1, to join our expanded team to maintain our clients full technology needs.

Areas of Focus

Responsibilities

• Provide Level 1 technical support to clients
• Dispatch and escalation duties as required
• Perform remote and on-site tech support
• Leverage front-line client experience to identify sales opportunities
• Create or update technical support documentation
• Other duties as assigned by management

Tier 1 Support

• All desktop/laptop/servers
• Application and general software support

Requirements

• Post-secondary education in Computer Science / Information Technology or equivalent working experience
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
• Basic working knowledge of Windows 10/11 and Windows Server 2016/2019/2022
• A+ certification, Network+, or Sec+ is an asset but not required
• Microsoft 365/InTune/Azure and Sophos Certification is an asset but not required
• Experience with PowerShell is considered an asset but is not required
• Strong attention to detail with the ability to prioritize, manage time, meet deadlines, multi-task, while working in a fast-paced environment
• A highly motivated team player with the skills and ability to manage changing priorities
• Ability to communicate technical guidance and instruction to users
• Exemplary attendance and punctuality
• Ability to travel (Locally)

Security Requirements (As Required)

• Level 2 – Criminal Record and Judicial Matters Check (CRJMC)
• Level 3 – Vulnerable Sector Check (VSC)
• RCMP’s Canadian Criminal Real Time Identification Services (CCRTIS) certified criminal record checks

Other Info

• Travel Allowance (mileage / mobile device) provided

What We Offer

• Competitive salary and benefits (including spouse) package
• Flexible work schedule
• Paid Time Off

About the Company

Incorporated in 2011, Techdoz is a Managed IT Service Provider serving London, Ontario and surrounding areas, providing comprehensive technology solutions for businesses. We offer a wide range of services, including computer services, technology sales, and cabling, tailored to meet any budget. Our proactive approach to technology solutions ensures that your business runs smoothly, and you can rely on us to keep your technology up-to-date and functioning optimally. Join us at Techdoz, and let us help your business reach its full potential. For more information on our company visit us at www.techdoz.ca.

How to Apply

Please submit your cover letter, resume, and availability using the form below in a combined PDF format. We are eager to learn more about you, even if the job posting is currently open. While we appreciate all interest, only candidates selected for an interview will be contacted.