IT Support Technician LV 1
The Opportunity
We are looking for a technician with real-world IT support experience who is comfortable troubleshooting independently, working directly with end users, and managing multiple client environments.
This role is best suited for someone who has previously worked in an MSP, internal IT department, or technical support environment and can demonstrate practical technical knowledge beyond classroom or lab experience.
Employment Type: Full Time
Hours: 30–40 hours per week
Wage: $22–$25 per hour
Position: Existing vacancy
Areas of Focus
Responsibilities
- Candidates should be able to demonstrate practical troubleshooting ability
- Work within documented processes and escalation procedures
- Document troubleshooting steps, resolutions, and client communication
- Perform remote and on-site tech support
- Manage multiple support requests while maintaining professionalism and response expectations
- Participate in on-site deployments, workstation setups, and infrastructure support as required
- Other duties as needed to support clients and team objectives
Requirements
- Proven hands-on experience working in an IT support, MSP, or technical service environment is required
- Candidates should be able to demonstrate practical troubleshooting ability across Windows environments, Microsoft 365, hardware, networking, and end-user support
- Post-secondary education in Information Technology or Computer Science is considered an asset but is not required for candidates with relevant experience
- Valid Ontario G-Class driver’s licence and reliable access to a vehicle required
- Ability to travel to client sites throughout London and the surrounding areas as required
Technical Experience
- Windows 10/11 administration and troubleshooting
- Microsoft 365 administration and support
- Networking concepts, including DHCP, DNS, VPN, and Wi-Fi troubleshooting
- Workstation deployment and hardware diagnostics
- Remote support tools and ticketing systems
- User account management and permissions
- Understanding of cyber security best practices
Security Requirements (As Required)
- Level 2 – Criminal Record and Judicial Matters Check (CRJMC)
- Level 3 – Vulnerable Sector Check (VSC)
- RCMP’s Canadian Criminal Real Time Identification Services (CCRTIS) certified criminal record checks
- Security clearance checks may be required depending on client contracts and level of access. Candidates will be informed if applicable.
What We Offer
We offer a supportive team environment with exposure to a wide range of technologies, business environments, and hands-on technical experience. Technicians work directly with experienced team members across managed services, infrastructure, and client support operations.
About the Company
Incorporated in 2011, Techdoz is a Managed IT Service Provider serving London, Ontario and surrounding areas, providing comprehensive technology solutions for businesses. We offer a wide range of services, including computer services, technology sales, and cabling, tailored to meet any budget. Our proactive approach to technology solutions ensures that your business runs smoothly, and you can rely on us to keep your technology up-to-date and functioning optimally. Join us at Techdoz, and let us help your business reach its full potential.
How to Apply
Please submit your cover letter, resume, and availability as a single PDF using the form below. We look forward to learning more about you. While we review all applications carefully, only candidates selected for an interview will be contacted. Candidates selected for interviews may be asked technical and scenario-based questions to demonstrate troubleshooting knowledge and real-world experience.
Disclaimer: In accordance with Ontario employment standards, Techdoz confirms that artificial intelligence tools are not used at any stage of this recruitment process. All applications are reviewed by qualified members of our team, and hiring decisions are made through direct human evaluation only.
Records related to this recruitment process, including publicly advertised job postings, associated application forms, and information provided to interviewed applicants, are retained for three years after the posting is removed or the information is provided, as required by Ontario legislation.
Applicants who participate in an interview will be informed whether a hiring decision has been made in respect of the publicly advertised position within 45 days of their interview, or final interview where multiple interviews occur. Notification may be provided in person, in writing, or through electronic communication.